Welcome to ABHOW Academy - Seniority University - Online Continuing Education
Frequently Asked Questions

Logging In

  1. What do I do if I am having trouble logging into my account?
  2. What should I do if I forget my password?

Accessing Profile or Password

  1. How do I update my personal profile?
  2. What if I need my personal information or password changed?

Privacy and Security

  1. What is your privacy policy?
  2. What about security on your site?

Courses

  1. How do I access my courses?
  2. Can I print my online course?
  3. Do I have to be online the entire time to take course or quiz?
  4. How do I know that I have completed a course?
  5. How do I take a course and get continuing education credit?
  6. How long will I have access to an online course?

Tests and Exams

  1. How does online testing work?
  2. What score must I achieve on my test to successfully pass my course and receive a certificate of completion?
  3. How do I report factual errors in a lesson or exam?

Certificates

  1. How and when do I get my certificate after taking the test?
  2. How do I access and print my certificate of completion?
  3. What proof will I receive to verify that I have completed an online course?
  4. How long do I have access to my certificate of completion?
  5. What if I lose my certificate?

Accreditations and Licensing Boards

  1. Are my completed continuing education hours reported to my state licensing board(s) and/or professional organization(s)?
  2. Does Care2Learn report my continuing education to my professional association?
  3. Do you have continuing education (CE) courses for Physicians?
  4. I do not see my state listed as an accredited agency for a course I would like to take. How do I get the documents I need to get credit for this course?
  5. What are the definitions of PDH, LU and CEU?
  6. Why don't you report my completed continuing education hours to my licensing board(s) and/or professional organization?
  7. How are these courses accredited?

Computer Software and Internet Browsers

  1. Can I use Care2Learn if I am on a Mac instead of a PC?
  2. What are my internet browser requirements?
  3. How do I change my security settings?
  4. What are my software requirements for HTML and Level 2 Interactive courses?
  5. I can’t read the PDF file I downloaded.
  6. If I don't have Flash Player installed on my computer, how can I install it?
  7. What are cookies and how do I enable them on my browser?
  8. Which web browser will give me optimal performance?

CE Broker

  1. If I, as a licensee, do not have the necessary CE credits reported in CE Broker to meet the CE requirements, will the licensee be disciplined?
  2. What advantages would I, as a licensee, gain by subscribing with ISF and paying the subscription fee?
  3. Why can't I find my courses listed on CE Broker?

  • Are my completed continuing education hours reported to my state licensing board(s) and/or professional organization(s)?

    Care2Learn reports all completed continuing education hours to the state licensing/certification boards and professional organizations which require we do so. Please click the License Requirements tab to select your state(s) and discipline(s) to view the accreditation information specific to you.(back)


  • Can I print my online course?

    Yes. Most courses are available in an easy-to-print PDF format. When you click on a course title from your My Courses page, it will list a PDF icon next to each lesson. If you click this icon, it will generate a PDF which you may then print directly from your browser, or which you may save to your computer. Please note that due to the size of some of our courses, the PDF file may take time to generate. The PDF option is not recommended for users on dial-ups.(back)


  • Can I use Care2Learn if I am on a Mac instead of a PC?

    Care2Learn can not guarantee our website or our online courses will display and work properly on a Mac and highly recommend using a PC.
    (back)


  • Do I have to be online the entire time to take course or quiz?

    You may come in and out of the course as many times as you would like. Also, you may print the PDF and test, read and answer them off-line, and then return to your My Courses tab to input your test answers and score the test. Your courses will stay online for 1 year. Unless assigned by your company for a specific time frame you have 1 year to complete your courses.
    (back)


  • Do you have continuing education (CE) courses for Physicians?

    No, we don't at present. We do have courses accredited for ARNPs, however, through the Florida Board of Nursing.
    (back)


  • Does Care2Learn report my continuing education to my professional association?

    Some accrediting bodies require that we send reports on individual learners, listing unique identifiers, test scores, hours taken, etc. NAB and ASHA are two accrediting bodies for whom we provide reports. Other accrediting agencies require the student to keep their continuing education data themselves, and only spot check on random audits for actual course completion. Please e-mail us at CEU@care2learn.com if you have further questions.
    (back)


  • How and when do I get my certificate after taking the test?

    After completing the course, you can view your certificate from the My CEU Transcript or My Certificates tab. Choose the license and renewal period. When your course list downloads, click on the certificate icon to the right of the course title. You will need Acrobat Reader 4.0 or higher to open the PDF file. You may print the certificate directly from your browser or save it to your computer.
    (back)


  • How are these courses accredited?

    Some health-care disciplines have national organizations, such as the American Speech and Hearing Association, that provide accreditation nationally for continuing education. Other disciplines have no national standard for continuing education, and leave that regulation to the individual states. Some states, amazingly enough, also have no continuing education requirements for particular health-care disciplines, but may have requirements for others. Where there is national accreditation, we have chosen to present our course content to the national organization to assure that the greatest number of health-care professionals can receive continuing education credit for our courses. Most states have reciprocity -- that is, they will honor the accreditation of another state's licensing Board. If, however, your state will not do this, you should click on the "course detail" button to print the bio of the author and the learner objectives and outline for the course. (Use your File/Print command to print the necessary documents). The combination of your certificate, the author's biography, and the learner objectives and outline is almost always enough for a state to provide you with the continuing education credit for the course.
    (back)


  • How do I access and print my certificate of completion?

    From the My CEU Transcript or My Certificates tabs, choose the license and renewal period. When your course list downloads, click on the certificate icon to the right of the course title. You will need Acrobat Reader 4.0 or higher to open the PDF file. You may print the certificate directly from your browser or save it to your computer.
    (back)


  • How do I change my security settings?

    Your security settings should be set at Medium. To check or change your setting in Internet Explorer:

    1. Click on Tools, scroll down and click Internet Options.
    2. Click the third tab at the top of the window named "Privacy".
    3. Click on the slide bar and make sure that it is set to "Medium".
    4. Click on the "Edit" or "Settings" button located at the bottom right hand corner (depending on what version of Explorer you have).
    5. Click cursor on the "Address of Website" tab and then type in www.Care2Learn.com. Click on the "Allow" button so that the Care2Learn website says "Always Allow" in the Managed Website box.
    6. Click "OK and then "OK" again. Shut down the internet browser completely and start the log-in process all over again.

    (back)

  • How do I access my courses?

    When you log in to the web site, you will arrive on the My Account page. At the top of your screen, you will notice a line of tabs. The second tab from the left should be your My Courses tab. If you click on this tab, it will load a list of your Courses. Click on the Course title to enter the course. Click on the Begin Course button to launch Course.
    (back)


  • How do I know that I have completed a course?

    Your My Courses page includes a list of all of your Courses. The status column displays three states: Not Attempted, Passed and Failed. There is also a column which displays Expiration date. You may sort your courses by status or expiration date by clicking on the column heading. When you have passed the test with a score of 80% or higher and completed the Evaluation you will have completed your course. If you have not completed the evaluation, but passed the test, you will not be able to access your certificate.
    (back)


  • How do I report factual errors in a lesson or exam?

    We appreciate knowing what's not working or what's wrong. Send us an e-mail through the Author E-mail button within the course; This is located on the first page of every course. It is the “open book” icon. We review your questions before they go to the author and can follow up to be sure the error is corrected.
    (back)

  • How do I take a course and get continuing education credit?
    1. Sign up and take a course accredited for your profession or license.
    2. Pass the exam with an 80 percent or greater score.
    3. Complete the program evaluation form
    (back)

  • How do I update my personal profile?

    From your My Account page, under Quick Links, click on View/Edit My Profile.
    (back)


  • How does online testing work?

    Most Course Lessons come with a Final Exam. If you click on the Begin Exam button from your course launch page it will launch the online test. It will show you how many questions there are, what question you are currently answering, and what questions you have and have not answered. Most questions are multiple choice. You can save your answers and come back later. When you are done answering all questions you can grade your exam and receive your immediate results.
    (back)


  • How long do I have access to my certificate of completion?

    There is no expiration on certificates. You may always access your certificate.
    (back)


  • How long will I have access to an online course?

    Your courses will stay online for 1 year. Unless assigned by your company for a specific time frame you have 1 year to complete them.
    (back)


  • I can’t read the pdf file I downloaded.

    If you cannot ready the PDF file then you likely need the Acrobat Reader. Click on this link to go to the Acrobat site and download the latest Reader.  or type this address in your browser. (http://www.adobe.com/products/acrobat/readstep2.html)
    (back)


  • I do not see my state listed as an accredited agency for a course I would like to take. How do I get the documents I need to get credit for this course?

    Most states have reciprocity -- that is, they will honor the accreditation of another state's licensing Board. If, however, your state will not do this, you should click on the "course detail" button to print the bio of the author and the learner objectives and outline for the course. (Use your File/Print command to print the necessary documents). The combination of your certificate, the author's biography, and the learner objectives and outline is almost always enough for a state to provide you with the continuing education credit for the course. We suggest that you check with your state board for your state specific requirements. Unconditional guarantee: if your state will not accept the documentation from one of our courses, simply fax or mail us a copy of their rejection letter. We will give you another free course, or gladly refund your payment.
    (back)


  • If I don't have Flash Player installed on my computer, how can I install it?

    To install the latest version of Flash player, CLICK HERE, or visit the Adobe website at http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=ShockwaveFlash. The download is free.
    (back)


  • If I, as a licensee, do not have the necessary CE credits reported in CE Broker to meet the CE requirements, will the licensee be disciplined?

    If an audit (electronic) indicates you failed to meet your CE requirements, you will be referred for possible action against your license. This process includes an opportunity for you to submit, manually or electronically, proof of your compliance with the CE requirements and thus avoid further action against your license. Only if you cannot prove compliance with your CE requirements will you be subject to further action against your license. Discipline will be conducted according to the licensure rules which govern your profession.
    (back)


  • What about security on your site?

    Security is important on our site when you give us personal information It is important to us, too. You will notice in the address bar that the address will change from http:// to https, the S. indicating a secure site. Our software encrypts data on secure pages so that it is safe from prying eyes. We, as a company, are invested in keeping your information completely private. We will not knowingly release any of your information for any purpose, unless required by the accrediting body for the discipline you specify in the registration process.
    (back)


  • What advantages would I, as a licensee, gain by subscribing with ISF and paying the subscription fee?

    ISF is the contract vendor for the Department of Health who developed CE Broker. A subscription with ISF gives you 24/7 online access to view your CE transcript and compliance determination, view your chronological course history, search for courses that fulfill the CE requirements for your profession including times and locations, view how a course will count towards meeting your CE requirements, provide notices and reminders for your CE requirements, and provide you access to frequently asked questions about your specific CE requirements. Please visit the ISF website at www.cebroker.com for more information on the advantages of subscribing.
    (back)


  • What are cookies and how do I enable them on my browser?

    A "cookie" is a small piece of information that a web server can store temporarily with your web browser. This is useful for having your browser remember some specific information that the web server can later retrieve. For example, when you browse through an "online shopping mall" and add items to your "shopping cart" as you browse, a list of the items you've picked up is stored by your browser so that you can pay for all of the items at once when you're finished shopping. It's much more efficient for each browser to keep track of information like this than to expect the web server to have to remember who bought what, especially if there are thousands of people using the web server at a time. As you browse the web, any cookies that servers might send to your browser are stored in your computer's memory. When you quit out of your browser, any cookies that haven't expired are written to a cookie file so they can be reloaded next time you run open your browser. (On a Mac this file is named "MagicCookie", on Unix it's "cookies", and on Windows it's "cookies.txt". You can look at this file with a text editor to see exactly what cookies are stored there, or delete the file to get rid of all of the cookies - this is harmless and shouldn't cause any problems.) A cookie file is NOT a secret way for a web server to find out everything about you and what you have on your hard drive. The ONLY way that any private information could be in your cookie file would be if you personally gave that information to a web server in the first place and it decided to put that information into your cookie file for some reason. Also, each cookie is marked with information about what web server it's for; Netscape Navigator does not send any cookies to any web server they're not for. There is absolutely no way for a web server to get access to any private information about you or your system through cookies. Also, there is no possible way that a virus could be spread through the use of cookies. Following are instructions for setting Cookies for your browser: Internet Explorer Go to "Tools" and then "Internet Options". Click the "Security" tab and then with "Internet" highlighted, click the "Default Level" button to accept the recommended settings. Netscape Navigator Go to "Edit" and then "Preferences". In the left window, highlight "Advanced" and then in the right window, choose to allow cookies.
    (back)


  • What are my internet browser requirements?

    The Care2Learn website and related courseware have been designed for the following browser versions. Our management section for administrators is built on the most current technology and, therefore, requires a minimum version of Internet Explorer 9 or the most current version of Firefox and Chrome. If you are not using one of these versions, or if you would like to update to a newer version of either browser, please visit the Downloads section of our website.

    Administrators

    • Microsoft Internet Explorer 9
    • Firefox (latest version recommended)
    • Chrome (latest version recommended)

    Student

    • Microsoft Internet Explorer 8 (latest version recommended)
    • Firefox 12 (latest version recommended)
    • Chrome (latest version recommended)
    (back)

  • What are my software requirements?

    Several of the online courses offered by Care2Learn have been designed using Flash. To view these online courses, installation of the Flash Player plug-in will be required. Also, Adobe Acrobat Reader is a useful program, and is required to view several of the files throughout the Care2Learn web site. To download the Flash Player plug-in or Adobe Acrobat Reader for free, please visit the Adobe website.
    (back)


  • What are the definitions of PDH, LU and CEU?

    PDH - Professional Development Unit (1 PDH = 1 Credit Hour);
    LU = Learning Unit (1 LU = 1 Credit Hour);
    CEU = Continuing Education Unit (1 CEU = 10 Credit Hours)
    (back)


  • What do I do if I am having trouble logging into my account?

    Contact our Help Desk by phone Toll Free at 1-866-242-8451 or via email at HelpDesk@Care2Learn.com. You can also fill out a Support Ticket. Click on the Contact Us button at the top of the homepage and choose Contact Care2Learn.
    (back)


  • What if I lose my certificate?

    Sign into your account. Click on the My CEU Transcript or My Certificates tabs, choose the license and renewal period. When your course list downloads, click on the certificate icon to the right of the course title. You will need Acrobat Reader 4.0 or higher to open the PDF file. You may print the certificate directly from your browser or save it to your computer. If you have any difficulty, you may contact us via e-mail at CEU@care2learn.com, or by telephone at 941-747-5060 or toll free 866-242-8451.
    (back)


  • What if I need my personal information or password changed?

    Simply sign in with your old student ID and password. Click on “Edit Profile” and change anything you want! It is easy! Don’t forget to click “Submit” at the bottom of the page to save your changes.
    (back)


  • What is your privacy policy?

    You can access our Privacy Policy by clicking on the Privacy Policy link at the bottom of each page on the web site.
    (back)


  • What proof will I receive to verify that I have completed an online course?

    Once you have received a passing score on a course and fulfilled any time requirement associated with your license, a certificate of completion will be available to you from the My CEU Transcript or the My Certificates tabs. Once on either tab, choose your license and renewal period from the drop down. A list of courses will appear and an electronic PDF certificate will be available to the right of the course title. To view a list of all courses regardless of licenses held, choose "unlicensed" from the license drop down.
    (back)


  • What score must I achieve on my test to successfully pass my course and receive a certificate of completion?

    Passing scores vary based on the license you hold, but is generally 80%.
    (back)


  • What should I do if I forget my password?

    Under the log in area on the homepage, click on the link for Forgot My Password and follow the directions. You may also call the help desk at 1-866-242-8451, 9:00am-11:00pm EST.
    (back)


  • Which web browser will give me optimal performance?

    Recommended browser is Microsoft Internet Explorer 6.0
    (back)

  • Why can't I find my courses listed on CE Broker?

    If you completed an online course with the passing score for your license, Care2Learn will report to CE Broker monthly, as CE Broker requires. After we report to CE Broker, it takes them some time to post your hours on the web.
    (back)


  • Why don't you report my completed continuing education hours to my licensing board(s) and/or professional organization?

    Not all licensing boards and organizations require, or even want, us to report your completed continuing education hours. Many only ask for proof of completion if you are audited. We can only report to the boards and organizations which require we do so.
    (back)


    revised - 04.16.13
    •  
      Copyright © 2014 Care2Learn.com, Inc. All Rights Reserved
      Privacy Policy  Terms of Use  CE16 ADA Policy    BrowserInfo